Nondiscrimination Notice and Language Assistance Services

Milford Regional Medical Center is committed to providing all of our patients with equal access to our high quality services and care. Milford Regional complies with applicable Federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, age, disability, or sex.

Milford Regional provides free aids and services to people with disabilities to communicate effectively with us, including:

• 24/7 access to in-person American sign language interpreters or remote video American sign language interpretation services

• Auxiliary aids including signature guides, full page magnifiers, magnifying glass with lights, braille/speak back phone, large print and braille version of the Health Care Proxy, and sound amplifiers. These auxiliary aids are available upon request by contacting the manager of Interpreter Services or the clinical nursing supervisor.

Milford Regional provides free language services to people whose primary language is not English, including:

• 24/7 remote video language interpretation to ensure support for over 100 languages spoken by our patient population.
• Information written in other languages

If you require these interpreter services, contact Magaly Barbato, Interpreter Services Supervisor, at 1-508-422-2148.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-508-422-2148.

Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-508-422-2148.

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-508-422-2148.

French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-508-422-2148.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-508-422-2148.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-508-422-2148.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 2148-422-508-1 (رقم

Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-508-422-2148។

French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-508-422-2148.

Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-508-422-2148.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.1-508-422-2148 번으로 전화해 주십시오.

Greek: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-508-422-2148.

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-508-422-2148.

Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।1-508-422-2148 पर कॉल करें।

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-508-422-2148.

If you believe that we have failed to provide these services or discriminated based on race, color, national origin, age, disability or sex, we encourage you to file a grievance with:

Kellie Karpouzis, MBA, BA
Patient Relations/Service Excellence Coordinator
Milford Regional Medical Center
14 Prospect Street
Milford, MA 01757
1-508-422-2648
Fax: 1-508-473-1248
Email: KKARPOUZIS@milreg.org.

We will make every effort to resolve your concern promptly. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance our Patient Relations/Service Excellence Coordinator Kellie is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201; 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html