Patient & Visitor Information as of Wednesday, 11/2/2022
- Inpatient visitation recommended hours are 8:00am - 8:00 p.m. Off-hour visitation should be coordinated with the care team.
- Per the Massachusetts Department of Public Health recommendations, although the numbers of active cases of COVID-19 have decreased, MRMC is still supporting alternate methods of visitation including phone calls, FaceTime, etc. to augment visitation and reduce crowding in patient rooms.
- An announcement will be made overhead at 8:00 pm encouraging visitors to say goodnight to allow for patients to rest and heal
- Limit 2 visitors in room at a time to maintain social distancing whenever possible
- Patient visitation will be at the discretion of the care team and may be adjusted if needed for proper care of the patient. Security is here to support the care team in the unlikely event of disruptive behavior of visitors.
- Visitors are encouraged to enter through the Main entrance.
- At this time, MRMC is not allowing visits for COVID-19 patients (suspected or confirmed), flu or RSV patients. Exceptions will be made in end-of-life situations.
- All visitors will be asked to self-screen before entering the Medical Center.
- Visitors must sanitize hands, wear a surgical mask, KN95 or N95 mask (the hospital will issue if needed) and a visitor tag that expires in 24 hours at all times.
- ICU visitation is recommended between the hours of 8:00am - 8:00 pm. Off-hour visitation should be coordinated with the care team.
- Quiet hours are 2:00 pm – 4:00 pm.
- Emergency Department patients will be allowed visitors with the following restrictions:
- Limit 2 visitors in room at a time to maintain social distancing whenever possible.
- At times the visitor may be asked to remain in their car until the patient is settled in a room due to capacity restrictions in the waiting room.
- Patient visitation will be at the discretion of the care team and may be adjusted if needed for proper care of the patient. Security is here to support the care team in the unlikely event of disruptive behavior of visitors.
- If the patient is admitted, the visitor may accompany the patient to the floor until the patient is settled and then should leave and return during normal visitor hours.
- Maternity Patients will be allowed visitors with the following restrictions:
- Recommended visiting hours are limited to the hours of 1:00 pm – 2:00 pm and 4:00 pm – 8:00 pm to allow for rest and bonding time.
- Limit 2 visitors in room at a time to maintain social distancing whenever possible.
- Children under the age of 14 other than siblings will not be allowed on the maternity unit.
- The following individuals are no longer considered visitors, they are part of the care delivery team:
- In maternity, the birthing partner may leave the unit and return at a later time.
- Doulas with proof of vaccination.
- Parents and/or guardians of patients under the age of 18 years old.
- Attorneys of patients.
- Companions for patients with intellectual and/or physical disabilities.
- Clergy.
- In compassionate care situations, including but not limited to end of life, decisions about visitation should be made collaboratively with the patient’s care team and their loved ones.
Outpatient and Day Surgery Appointments
- For all outpatient appointments, limit 1 visitor in room at a time to maintain social distancing whenever possible.
- All visitors will be screened before entering the Medical Center.
- Visitors who pass the screening must sanitize hands, wear a surgical mask, KN95 or N95 mask (the hospital will issue if needed) and a visitor tag that expires in 24 hours at all times.
- Visitors may be asked to wait for a patient in their vehicle or cafeteria while the patient is in their procedure to assist with distancing in the waiting rooms.
- The following individuals are not considered visitors, they are part of the care delivery team:
- Parents and/or guardians of patients under the age of 18 years old
- Attorneys of patients
- Companions for patients with intellectual and/or physical disabilities.
Entrance Information
- The Main Entrance will be open Monday – Friday 6:00 am – 8:00 pm and Saturday/Sunday and Minor Holiday’s 7:00 am – 8:00 pm.
- Day surgery patients should enter through the Main Entrance.
- The Imaging Center entrance is open for all outpatient imaging appointments and Boston Children’s appointments.
- The Imaging Center entrance will be closed on all Major Holidays.
- All other outpatients should enter through the Hill Health Center Entrance.
- The Hill entrance will be closed on Sunday’s and Major Holidays.
- Inpatient visitors should enter through the Main Entrance.
- Inpatient discharges may exit through any open entrance.
Social Distancing Measures
In order to provide protection for everyone, we have established safe social distancing throughout the hospital, with such precautionary changes as the removal of chairs in waiting rooms to provide greater separation and the installation of Plexiglass barriers.
For some outpatient services, a “virtual” waiting room has been devised to support social distancing. When the patient arrives, he/she calls to note his arrival; whereupon, staff then instructs the patient on when to enter the hospital.
Cleaning/Sanitization Protocols
Hand sanitizer stations and visual reminders to practice hand hygiene are conveniently located throughout the hospital for easy and frequent use by patients and staff.
A team of professional staff is solely dedicated to following strict cleaning and disinfecting protocols established throughout the hospital to ensure the safety of both staff and patients.
FOR SURGERY
Preadmission Testing
Most screening and arranging for any needed tests is done by phone ahead of time. Some tests may need to be performed at the hospital the day before surgery or the procedure. Other necessary tests are done on the day of surgery.
With regard to COVID-19 testing, your physician will call the hospital laboratory to schedule a time for you to have the test done. Patients are then asked to self-quarantine at home until the surgery date.
Patients who test positive for COVID-19 are notified by their surgeon to discuss steps moving forward.
Day of Surgery
Due to the requirements of maintaining social distancing in the waiting rooms, MRMC is discouraging anyone else from accompanying the patient to their appointment.
Patients should be dropped off at the Main Lobby entrance where they are screened for current COVID-19 symptoms. They are asked to sanitize their hands and are given a hospital-issued surgical mask.
Patients with no COVID-19 symptoms proceed to the Surgery Center. Patients with current COVID-19 symptoms are directed back to their vehicle and contacted by Surgical Day Center (SDC) staff for further instructions.
After Surgery
The surgeon calls the patient’s designated individual at the conclusion of the surgery. SDC staff calls the patient’s designated driver when it is time to be picked up.
Surgical patients are provided with written discharge instructions at the time of discharge and contact information if questions arise.
It is our hope that outlining our safety measures will provide an added layer of reassurance and comfort when you need our services. As your community hospital, we take our role as your local healthcare provider very seriously. Rest assured that every step has been taken at Milford Regional to ensure you receive care that is both safe and of the highest quality.
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