Patient Centered Care

Patient Liaison

Our patient liaison is available to assist patients and their families with questions or concerns related to their experience at Milford Regional. Such issues may include, but are not limited to, quality of care, staff interactions, access to care, general assistance and information. We value and welcome any feedback provided from our patients and their families. Feel free to contact our patient relations/service excellence coordinator at 508-422-2648 or you can email the coordinator.

Patient & Family Advisory Council (PFAC)

At Milford Regional, we know that to deliver the highest standard of quality healthcare, it is important that we listen to our patients, their families and the community. Our Patient and Family Advisory Council serves as the “patient voice” by providing the perspective of these individuals in the hospital organizational decision-making process. The members of the council include patients, family members and staff who offer valuable opinions and suggestions that positively affect patient care and family experiences. View the Patient and Family Advisory Council Annual Report.

If you are interested in becoming a member of the PFAC, please complete and return the application below.

If you have any questions about PFAC or the application process, please contact Kellie Karpouzis at 508-422-2648.

PFAC Application - English

PFAC Application - Spanish

PFAC Application - Portuguese